A hard reset (also called Factory Reset) is often the last resort if something has gone wrong with your smartphone and you need to fix it. It wipes the device back to factory state, erasing EVERYTHING on the device – contacts, photos, documents, videos, settings, et al. If you have to do a hard reset on your device, it is advisable that you backup everything on it.
There are two options for doing a factory reset. Check them both out.
If you are able to use your phone, go to: Settings -> Backup & reset -> Factory data reset (erases all data on phone) -> Reset Phone button -> Erase Everything.
Where your phone is not responding or you are unable to get to the settings, a manual hard reset is the way to go. Follow these steps:
If your phone is on, turn it off.
Press and hold the Volume up button and the Power button at the same time until the device turns on.
Press the Volume down button to select “Recovery mode.” If you need to navigate to the “Recovery mode” option, use theVolume up button to move the arrow and the Volume down button to select it.
You’ll see an image of an Android robot with a red exclamation mark and the words “No command.”
While holding down the Power button, press the Volume up button and release it.
Use the volume buttons to scroll to “wipe data/factory reset” and press the Power button to select it.
Scroll down to “Yes – erase all user data” and press the Power button to select it.
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